1. Acceptance of Terms & Eligibility
By accessing or using the Ve mobile application, web portal, or related services operated by Ve Technologies Ltd (“Ve”, “we”, or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue platform use immediately.
You must be at least 18 years of age or possess legal parental/guardian consent under Ugandan law to execute transactions on the Ve platform.
2. Escrow Protection & Payment Processing
All payments executed via MTN Mobile Money, Airtel Money, or bank card are held in secure intermediary escrow by Ve until delivery is verified and confirmed by the customer at doorstep.
Merchants disburse earnings only upon confirmed doorstep inspection and expiry of the statutory return window. Direct merchant-to-buyer Mobile Money offline transactions are strictly prohibited.
3. Delivery & Mandatory Doorstep Inspection
Ve couriers are trained and contracted to wait patiently at delivery for up to ten (10) minutes while customers unseal and physically verify fabric condition, color fidelity, and fit.
If an item is damaged, defective, or noticeably different from the listing, the customer may reject the delivery immediately with zero penalty.
4. 48-Hour Return & Refund Policy
Customers maintain a forty-eight (48) hour right of return or exchange from the delivery timestamp for any unworn, unwashed apparel with tags intact.
Approved refunds are credited back to the customer’s original Mobile Money wallet within two (2) to four (4) business hours following reverse courier pickup and verification.
5. Boutique Merchant Obligations
Merchants must maintain physical shop presence or inventory storage in Kampala, warrant garment authenticity, and uphold inventory stock accuracy.
Misleading photography, counterfeit branded apparel, or deliberate delivery delays will result in immediate merchant suspension and forfeiture of escrow funds.
6. Try-On Technology & Fit Disclaimers
Try-On simulations are intended as consultative sizing guidance. Due to variations in individual posture, garment tailoring, and device cameras, visual try-on results do not constitute an absolute tailoring guarantee.
Ve processes try-on imagery strictly in ephemeral device cache and never shares user likenesses with third parties.
7. Limitation of Liability & Governing Law
To the fullest extent permissible by Ugandan law, Ve Technologies Ltd shall not be liable for indirect, incidental, or consequential damages resulting from platform downtime or courier traffic delays.
These Terms are governed by and construed under the laws of the Republic of Uganda. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Kampala.